Transform Retail Communication

Powered by Wildix

Empower your retail teams with instant communication, AI-powered alerts, customer assistance tools and cloud-based collaboration — all through a single smart headset solution.
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CommsProvider delivers and supports x-hoppers

for modern retailers who want faster service, improved staff coordination and higher in-store sales.

✅ Real-time push-to-talk communication
✅ QR customer assistance points
✅ AI security and theft alerts
✅ Cloud-hosted retail communications
✅ Self-checkout and click-and-collect integration

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Trusted Retail Technology Built for Modern Stores

x-hoppers combines wireless communication headsets with a complete retail communication platform designed specifically for physical stores. The system helps retail teams coordinate instantly, respond faster to customers and reduce operational friction.

With CommsProvider managing deployment, onboarding and support, your business gets a fully integrated communication solution without the complexity.

Why Retailers Choose x-hoppers

  • Faster Customer Service

    Store associates can instantly contact the right colleague without leaving the customer waiting. QR assistance points allow shoppers to request help directly from the shop floor.

    Better Team Coordination

    Every headset connects to a secure unified voice channel, allowing staff to coordinate coverage, stock checks, customer assistance and operational issues in real time.

    Reduce Theft & Improve Security

    x-hoppers integrates with AI-powered CCTV analytics to identify suspicious activity and instantly alert staff through headsets.

    Improve Click & Collect Operations

    Receive instant alerts when online customers arrive for pickup and coordinate fulfilment directly from the sales floor.

    Cloud-Based & Secure

    The platform uses secure DECT communication and cloud-hosted services for reliable coverage and protected communications across your retail environment.

Retail Challenges x-hoppers Solves

Retailers face constant operational pressure:

Customers waiting for assistance
Poor communication between departments
Delays at self-checkout
Shoplifting and security incidents
Inefficient click-and-collect processes
Staff spending too much time locating colleagues

x-hoppers gives teams a faster, smarter and more connected way to operate.

Key Features

Smart Team Communication

Hands-free push-to-talk communication keeps your entire store connected.

Customer QR Assistance

Customers scan QR codes to instantly request assistance in specific departments.

AI-Powered Alerts

Integrated AI camera systems notify staff about suspicious behaviour and security concerns.

Retail Analytics

Track customer engagement, response times and store interaction data.

UCaaS Integration

x-hoppers integrates with broader business communications and contact centre systems.

Reliable DECT Technology

Separate from Wi-Fi for greater stability and consistent in-store performance.

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Real Business Outcomes

According to Wildix, retailers using x-hoppers have reported:

Up to 35% increased sales

Reduced time spent on customer-facing tasks

Faster response times across departments

Improved customer engagement and loyalty

Ideal For

Retail chains

Supermarkets

Convenience stores

Fashion retailers

DIY & trade stores

Electronics retailers

Garden centres

Click-and-collect operations

Why Buy Through CommsProvider?

End-to-End Deployment

We handle setup, configuration, onboarding and rollout.

UK-Based Support

Dedicated support from retail communications specialists.

Tailored Retail Solutions

From independent retailers to multi-site operations, we build solutions around your workflow.

Ongoing Optimisation

We help your business continuously improve communication, customer experience and operational efficiency.

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Client Testimonials

Glen Wright
Glen Wright
Systems Development
Since joining Gemco in July 2025, I’ve had the pleasure of working closely with CommsProvider, and the experience has been excellent from day one. They provide hosting and support for our Wildix phone system, as well as managing our O2 and EE mobile contracts, all delivered with a consistently high level of professionalism and responsiveness. What really stands out is the strength of their team. Communication is always clear, issues are handled promptly, and there’s a genuine willingness to go the extra mile to ensure everything runs smoothly. It’s rare to find a supplier that combines technical expertise with such a personable and proactive approach. CommsProvider truly offer a “one-stop shop” — covering everything from office equipment and telephony to structured cabling, internet connectivity, and more. Having a single, reliable partner across these areas has been incredibly valuable. I would have no hesitation in recommending CommsProvider to any organisation looking for a dependable and knowledgeable provider. Give them a try — you won’t be disappointed.
Andrea Todd
Andrea Todd
Account Manager
We’ve been working with Comms Provider for several years now, and their service has always been excellent. They are reliable, responsive, and consistently go above and beyond to support our business needs. Nothing is ever too much trouble, and any queries or issues are dealt with quickly and professionally. It’s rare to find a company that maintains such a high standard of care over such a long period, and we truly appreciate their commitment to great customer service. Highly recommended to anyone looking for a dependable communications partner.
M Dalton
M Dalton
10/10 would 100% recommend! Having dealt with Commsprovider for around 12 months, I cant compliment them more highly on there customer service and technical experience. Having had a major problem with our phone system, following a change of broadband provider, the support we received was excellent and the staff went above and beyond the call of duty. They are the first people I go to for advice and have worked closely with me during various projects and we have always had a great outcome.
Christina Bell
Christina Bell
Great, seamless and proactive service. I highly rate them! Comms Provider were our existing supplier when we acquired our business and have proved to be a proactive supplier who is a pleasure to deal with. Willing to go above and beyond to offer great service and make my life as easy as possible. Thank you!
Nick James
Nick James
We have recently moved over to CommsProvider, whilst we've had "teething problems" my experience so far has been really good. Excellent communication and knowledge.
JR
JR
I have worked with Commsprovder since 2010 I have worked with Commsprovder since they first started. The commitment to our account, knowledge and advice has always been first class. Response to any issue, although these are few and far between, is always prompt and followed through until a solution is found. All the staff are very approachable and committed to providing excellent service.
Harriet Mears
Harriet Mears
They are always quick to respond and… They are always quick to respond and answer any questions or assist with any issues
Richard Cleaver
Richard Cleaver
I know nothing about mobile phones I know nothing about mobile phones, but found myself dealing with them at the company I work for. The help and patience I have received from Commsprovider has been exceptional. They strive to find the best deal and back it up with excellent after sales service. Brilliant company.

Every Conversation Is an Opportunity

Give your retail teams the tools to serve customers faster, improve collaboration and reduce operational issues with x-hoppers from CommsProvider.

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