x-caracal: All-in-One Contact Center Analytics Solution

Powered by Wildix

Transform your customer communications with real-time analytics, intelligent wallboards, and actionable reporting powered by Wildix and delivered by CommsProvider
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Real-Time Visibility for Modern Contact Centres

x-caracal gives your business complete visibility into every customer interaction — across calls, chats, and collaboration channels — directly from the browser with no complex infrastructure required.

With CommsProvider, organisations across the UK can deploy Wildix-powered analytics quickly and securely, with expert onboarding, support, and integration services.

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Live Call Centre Analytics

Monitor queues, agents, missed calls, abandoned calls, wait times, and performance metrics in real time. x-caracal delivers instant operational visibility for supervisors and management teams.

Powerful Reporting & Exports

Generate detailed reports by queue, user, time period, or call outcome. Export reports as CSV, XLS, PDF, or PNG for easy sharing and compliance reporting.

Cloud-Based & Browser Native

No hardware. No heavy installations. x-caracal operates entirely in the cloud and directly in your browser for rapid deployment and scalability.

Intelligent Wallboards

Keep teams motivated with live KPI wallboards displaying queue activity, response times, agent availability, and service levels.

Automated Scheduled Reports

Receive performance reports automatically via email daily, weekly, or based on custom triggers.

What You Get

  • UK-based deployment and support
  • Expert Wildix consultancy
  • Tailored onboarding and training
  • Integration with existing telephony workflows
  • Ongoing optimisation and reporting assistance
  • Scalable licensing for growing teams

Ideal For

  • Customer service teams
  • Sales departments
  • Multi-site businesses
  • Helpdesks and support centres
  • Hybrid and remote workforces
  • Businesses needing KPI-driven communications

Why Choose x-caracal From CommsProvider?

As a specialist communications provider, CommsProvider helps businesses deploy enterprise-grade communication and analytics platforms without complexity.

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Client Testimonials

Glen Wright
Glen Wright
Systems Development
Since joining Gemco in July 2025, I’ve had the pleasure of working closely with CommsProvider, and the experience has been excellent from day one. They provide hosting and support for our Wildix phone system, as well as managing our O2 and EE mobile contracts, all delivered with a consistently high level of professionalism and responsiveness. What really stands out is the strength of their team. Communication is always clear, issues are handled promptly, and there’s a genuine willingness to go the extra mile to ensure everything runs smoothly. It’s rare to find a supplier that combines technical expertise with such a personable and proactive approach. CommsProvider truly offer a “one-stop shop” — covering everything from office equipment and telephony to structured cabling, internet connectivity, and more. Having a single, reliable partner across these areas has been incredibly valuable. I would have no hesitation in recommending CommsProvider to any organisation looking for a dependable and knowledgeable provider. Give them a try — you won’t be disappointed.
Andrea Todd
Andrea Todd
Account Manager
We’ve been working with Comms Provider for several years now, and their service has always been excellent. They are reliable, responsive, and consistently go above and beyond to support our business needs. Nothing is ever too much trouble, and any queries or issues are dealt with quickly and professionally. It’s rare to find a company that maintains such a high standard of care over such a long period, and we truly appreciate their commitment to great customer service. Highly recommended to anyone looking for a dependable communications partner.
M Dalton
M Dalton
10/10 would 100% recommend! Having dealt with Commsprovider for around 12 months, I cant compliment them more highly on there customer service and technical experience. Having had a major problem with our phone system, following a change of broadband provider, the support we received was excellent and the staff went above and beyond the call of duty. They are the first people I go to for advice and have worked closely with me during various projects and we have always had a great outcome.
Christina Bell
Christina Bell
Great, seamless and proactive service. I highly rate them! Comms Provider were our existing supplier when we acquired our business and have proved to be a proactive supplier who is a pleasure to deal with. Willing to go above and beyond to offer great service and make my life as easy as possible. Thank you!
Nick James
Nick James
We have recently moved over to CommsProvider, whilst we've had "teething problems" my experience so far has been really good. Excellent communication and knowledge.
JR
JR
I have worked with Commsprovder since 2010 I have worked with Commsprovder since they first started. The commitment to our account, knowledge and advice has always been first class. Response to any issue, although these are few and far between, is always prompt and followed through until a solution is found. All the staff are very approachable and committed to providing excellent service.
Harriet Mears
Harriet Mears
They are always quick to respond and… They are always quick to respond and answer any questions or assist with any issues
Richard Cleaver
Richard Cleaver
I know nothing about mobile phones I know nothing about mobile phones, but found myself dealing with them at the company I work for. The help and patience I have received from Commsprovider has been exceptional. They strive to find the best deal and back it up with excellent after sales service. Brilliant company.

Every Conversation Is an Opportunity

Ready to improve visibility across your communications platform?

Contact CommsProvider today to arrange a live demonstration of x-caracal and discover how real-time analytics can improve customer experience and operational performance.

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